Privacy policy
Last Updated: 1st Feb 2026
Neighbourhood Merch (“we”, “us”, “our”) respects your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use:
- neighbourhoodmerch.com
- shop.neighbourhoodmerch.com
These domains operate together as one service (the “Platform”).
By using the Platform, you agree to the practices described in this Policy.
1. The Information We Collect
We collect information that helps us operate the Platform and fulfil orders.
Information You Provide
When you place an order, contact us, or sign up to updates, we may collect the following information from you:
- Your name
- Email address
- Shipping address
- Phone number
- Order details
- Any information you provide in communications
Payment Information
Payments are processed securely by third-party providers (such as Shopify Payments, Stripe or PayPal).
We do not store your credit card details.
Automatically Collected Information
When you visit the Platform, we may collect:
- IP address
- Device type
- Browser type
- Pages visited
- Time spent on pages
- Referring website
This information helps us understand how yourself and others like you use the Platform and how we can improve it.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about your purchases
- Respond to your enquiries
- Improve the Platform services
- Prevent fraud
- Send you updates or marketing material
You can unsubscribe from marketing emails at any time.
3. Sharing Your Information
We only share your information when necessary to operate the Platform.
This may include:
- Shopify (e-commerce platform)
- Payment processors
- Shipping and fulfilment providers
- Email service providers
- Analytics providers
We do not sell your personal information.
4. Cookies & Analytics
We use cookies and similar technologies to:
- Keep the site functioning
- Understand usage patterns
- Improve performance
- Support marketing activities
You can manage cookies through your browser settings.
Some third-party services (such as Shopify or analytics tools) may also use cookies in accordance with their own policies.
5. Data Storage & Security
We follow industry-standard best practices to protect your personal information from misuse, interference and loss.
However, no online platform can guarantee absolute security.
In order to provide our service, your personal information may be stored on secure servers operated by us or our service providers, which may be located in Australia or overseas.
6. Access, Correction & Removal
You may request access to the personal information we hold about you.
If your information is incorrect or outdated, you may request that it be corrected.
You may request removal of the personal information we hold about you.
To do either of the above, email us at hello@neighbourhoodmerch.com
7. Retention
We retain personal information only as long as necessary to:
- Fulfil orders and provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
8. Australian Privacy Law
This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
If you believe we have breached your privacy rights, please contact us first so we can resolve the issue.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on the Platform with a revised “Last Updated” date.
Continued use of the Platform means you accept the updated Policy.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please email us at hello@neighbourhoodmerch.com